Some Good News!
Our Customer Support Centre is open again…sort of!
Our showroom and drop-in advice hub has been closed to the public for far too long and we are happy to announce that we are now able to welcome you all back.
We are offering visits by appointment to those that wish to pop by and discuss all aspects of our kit and events.
Due to space limitations, we are only able to accept two people in the Centre at once and to avoid disappointment or unnecessary waiting times, we ask that you call or email the day before your visit to arrange a time to come see us.
Call: 01524 548040
Email: support@theomm.com
APPOINTMENTS AVAILABLE
09:00am – 17:30pm Mon-Sat
Closed Sundays
AT THE OMM CENTRE:
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Advice
Product care
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This allows for a structured manning of the Centre and ensures you get the time and attention you need.
Please be aware, we cannot guarantee we will be on site or able to see you if you do not arrange an appointment.
The appointment only structure also gives us time to clean and sanitize the Centre between visits.
The Centre has undergone a deep clean and we will be providing hand sanitizer upon entry and exit. We also ask that you let us know what it is you are hoping to look at (if you know) so that we can minimise unnecessary contact with stock and make sure we have it to hand when you visit.
Anything that is handled or tried on will be quarantined before being returned to the shelves and we will be cleaning thoroughly between visits.
And while it is not mandatory, we would ask you to consider wearing a mask while inside the building.
As part of our infection control measures, we will not be accepting cash payments for the time being. We are able to offer contactless and Apple payments in addition to chip & PIN.
We are fortunate to have acres of parking available most of the time but there will be times of the day when the carpark access is limited or not available, fortunately there is plenty of on street parking nearby.
Our opening hours are 09:00-17:30 Mon-Sat (if you wish to visit outside of these hours, just ask and if we can make provision for it, we will).
We are very lucky to work closely with our neighbours, 3-1-5 Health Club but due to ongoing restrictions to gyms and pools, they remain closed as will the usual onsite facilities (this includes toilets and the Replenish cafe).
Sadly, our weekly trail runs remain cancelled for the time being but will be back!
As throughout this difficult time, the team are also available to chat through the website, on email or on the phone so even if you can’t make it in person or would rather not, please do get in touch if there is anything you would like our advice on.
We look forward to seeing you all (one at a time!)
OMM Customer Service Team
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