Faulty Goods / Incomplete on Arrival
When you buy goods from a business, in law you have a number of rights as a consumer. To facilitate this, we will need to obtain evidence that goods are faulty.

Contact details for faulty goods:

  • By email: support@theomm.com
  • By phone: 01524 287287

We may ask for you to email a photo of the fault, and/or ask for goods to be returned. We check returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage. Once we have verified the fault, we will issue either refund, replacement or offer a suitable alternative.

All goods are sold with warranty according to your statutory rights, which apply for the original purchaser only. Any claims on warranty require proof of purchase. Please contact support@theomm.com if you have any queries.

Non-fault Returns and Refunds
In addition to your legal rights, we also allow you to return goods if you simply change your mind within 14 days, so long as you ensure:

  1. item is in the original packaging
  2. all the tags are attached
  3. the item has never been worn
  4. you include some paperwork to easily identify that you sent it

Returning items is at your own expense. We shall only refund what you paid for the item alone. It is your statutory duty to take reasonable care of the goods while in your care and while returning them.

Contact details for returned goods:

  • By email: support@theomm.com
  • By phone: 01524 287287

Returns address:

Lowbrook Barn
Lancaster Road