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German Language Countries Co-Ordinator (August 2022)

Division/Department: Sales, Marketing and Digital
Job Title: German Language Countries Co-Ordinator
Reports to: German Language Countries Co-Ordinator UK and European Sales Director
Location: Lancaster (remote working will be considered)
Type of position: Flexible
Hours: 15 hours per week – full time
Apply: Send a CV and covering email to hr@arkconsultants.co.uk

General Description

Reporting to the European Director, the role is for a native German speaker to communicate the commercial strategy for OMM Ltd to retailers and consumers in German speaking markets.

Ark Consultants UK Ltd is a successful and expanding distributor of Sports and Outdoor Products in the UK and Europe. Representing OMM (UK and EU), Adventure Nutrition (UK and EU), Nordisk (UK), and Buff (UK).

The role will include, but not be exclusively limited to:

  • Sales meetings with European retailers (face to face and digital). Some European travel will berequired
  • Supporting existing German speaking retailers
  • Translation and targeting OMM social media posts in DACH region to increase brand footprint
  • Translating retailer business needs and objectives to Ark/OMM senior team
  • Consumer support via webchats, email, online tools
  • Input to the DACH region sales and marketing strategies
  • Reporting against KPI’s within DACH territory

Desirable experience:

  • Interest in mountain running (or more broadly the sports and outdoor market)
  • An understanding of technical garments
  • Worked in sales, PR or marketing

Skills:

  • Native German speaking and writing
  • Good written and verbal English
  • Presentation skills including over webtools
  • Self-motivated and organised

OMM CENTRE RETAIL STAFF (June 2022)

Job Title OMM CENTRE RETAIL Reports to OMM Centre Director
Job type Part time / Full time Hours Negotiable (min 2 days max full time (37.5 hrs p/w)
Location OMM Service Centre 315 Health Club, Mannin Way, Lancaster LA1 3PE Salary Band  Negotiable based on experience
Holidays 28 days (pro rata) including bank holidays per annum Benefits Pension, Gym location with full use

Uniform/Running equip allowance

General Description

The OMM Centre, located at 315 Health Club in Lancaster, combines a retail experience for visitors together with remote customer service.  Although the role focuses primarily on OMM Ltd, support is also provided for UK customers of our partner brand, Nordisk. The successful candidate will have retail experience and a passion for the outdoors. This is an opportunity to join a friendly and dynamic team, with potential for progression within a growing business.

Reporting to the OMM Centre Director, the role will include, but not be exclusively limited to: –

  • Answering queries and providing advice to consumers in person, as well as by phone, email and web chat
  • Problem solving consumer returns queries and warranty claims
  • Assisting with customer purchase decisions, and processing in-store sales
  • Maintaining shop presentation and monitoring stock levels
  • Providing support and working at OMM events, including onsite remote retailing

Essential

  • Provide excellent customer service
  • Knowledge and understanding of outdoor and running technical kit (OMM specific training will be provided)
  • Computer skills: Outlook, Excel, web tools
  • Good communicator, both verbal and written
  • Work as part of a team
  • Problem solver
  • Self-motivated, enthusiastic and able to work alone under direction and own initiative.
  • Weekend working required

Desirable

  • Off road runner, ideally with experience of mountain marathons
  • Previous experience working in retail

Apply: Send a CV and covering email to hr@arkconsultants.co.uk